Donation terms of service

We operate in the United Kingdom and these terms of service apply.

Key points

• Online donations – we run and maintain a website that processes donations on behalf of our clients, collecting for charities and other good causes. For this service, and the support we provide there is no charge to the charity or Reynolds Funeral Service Clients.
• Data Protection – Your privacy is important to us. Our Privacy Policy shows you how we protect it.
• Reynolds Funeral Service is a trading name of Reynolds Limited. Reynolds Funeral Service operates www.reynoldsfunerals.co.uk (the “Website”) and its associated services. These terms of service govern your use of the Website and its associated services. Please read these Terms of Service carefully. If you do not wish to be bound by these Terms of Service, you should not continue to use or access the Website or its associated services.
• These Terms of Service may change or be updated from time to time. It remains your responsibility to access and check these Terms of Service wherever you access the Website. The latest version of these Terms of Service will govern any future usage by you of the Website and its associated services. The date on which these Terms of Service were last updated is stated at the end of this document.

The Website and its associated services allow you to donate to, and raise funds for, the charities chosen by the families of the deceased and listed on the Website (“Causes”) which could include charities, certain non-charitable good causes and other listed organisations. Causes are listed on this Website at Reynold Funeral Service discretion; however, we cannot accept responsibility for the activities of the Causes. A charity must have the appropriate authorisation, permit, or licence to operate as a charity, as required by the local laws of the territory in which it operates.

Subject to the requirements of applicable laws, once your donation is made, it will only be refunded to you if the donation has not been processed and sent to the charity.  If the donation has been processed and sent to the charity, the refund should be sort from the Cause to whom it has been made. You should therefore in the first instance get in touch with the charity or other good cause.

Reynolds Funeral Service does not warrant that your donations will be used for any particular purpose and shall not be responsible for any dissatisfaction you may have regarding the recipient Cause’s use of any donation you may make through the Website or its associated services or websites powered by us or for any misuse or non-use of such donations by the recipient Cause. After Reynolds Funeral Service have paid the donations to the Cause, all further dealings are solely between the donor and the Cause.

Please note that recipient organisations reserve the right to use your donation for their general purposes. They will use your donation for any purpose in accordance with their own rules. Reynolds Funeral Service cannot guarantee that funds will be earmarked for a particular appeal. If you want your donation to be used for a specific purpose or for a particular appeal you should contact the organisation and make your donation directly to them.

Reynolds Funeral Service DO NOT charge a transaction fee or third party payment processing fees on any donation made on the Website or its associated services.

When you make a donation, the transaction is final and not disputable unless unauthorised use of your payment card or other payment method is proved, including unauthorised payments by a minor (under 16). If you become aware of fraudulent use of your card, or if it is lost or stolen, you must notify your card provider in accordance with its reporting rules. Similarly, if you experience any issues of this nature when using another payment method, you should contact the provider of that payment method for assistance.

Reynolds Funeral Service will never email or phone you and ask you to provide all of your bank details.