Taking care of your data

• We are committed to safeguarding the privacy of our website visitors, service users, individual customers and customer personnel.
• This policy applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.
• We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of all our website and services, we will ask you to consent to our use of cookies when you first visit our website.
• In this policy, “we”, “us” and “our” refer to Reynolds Funeral Service. For more information about us, see Section 18.

In this Section 2, we have set out the general categories of personal data that we process and, in the case of personal data that we did not obtain directly from you, information about the source and specific categories of that data.

• We may process data enabling us to get in touch with you (“contact data“). The contact data may include your name, email address, telephone number, postal address and/or social media account identifiers.  The source of the contact data is you and/or your employer.
• We may process your website user account data (“account data“). The account data may include your account identifier, name, email address, business name, account creation and modification dates, website settings and marketing preferences. The primary source of the account data is you and/or your employer, although some elements of the account data may be generated by our website.
• We may process your information included in your personal profile on our website (“profile data“). The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The source of the profile data is you and/or your employer.
• We may process information relating to our customer relationships (“customer relationship data“). The customer relationship data may include your name, the name of your business or employer, your job title or role, your contact details, your classification / categorisation within our customer relationship management system and information contained in or relating to communications between us and you, or between us and your employer. The source of the customer relationship data is you and/or your employer.
• We may process your personal data that are provided in the course of the use of our services and generated by our services in the course of such use (“service data“). The service data may include information related to a funeral. The source of the service data is you and/or your employer and/or our services.
• We may process information relating to transactions, including purchases of goods and/or services, that you enter into with us and/or through our website (“transaction data“). The transaction data may include your name, your contact details, your payment card details (or other payment details) and the transaction details. The source of the transaction data is you and/or our payment services provider.
• We may process information contained in or relating to any communication that you send to us or that we send to you (“communication data“). The communication data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms.
• We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system.

In this Section 3, we have set out the purposes for which we may process personal data and the legal bases of the processing.

• Operations – We may process your personal data for the purposes of operating our website, the processing and fulfilment of orders, providing our services, supplying our goods, generating invoices, bills and other payment-related documentation, and credit control. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, services and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
• Publications – We may process account data, profile data and/or service data for the purposes of publishing such data on our website and elsewhere through our services in accordance with your express instructions. The legal basis for this processing is consent OR our legitimate interests, namely the publication of content in the ordinary course of our operations OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
• Relationships and communications – We may process contact data, account data, customer relationship data, transaction data and/or communication data for the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS, post, or telephone, providing support services and complaint handling. The legal basis for this processing is our legitimate interests, namely communications with our website visitors, service users, individual customers and customer personnel, the maintenance of our relationships, enabling the use of our services, and the proper administration of our website, services and business.
• Personalisation – We may process account data, service data and/or usage data for the purposes of personalising the content and advertisements that you see on our website and through our services to ensure that you only see material that is relevant to you. The legal basis for this processing is consent OR our legitimate interests, namely offering the best possible experience for our website visitors and service users OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
• Direct marketing – We may process contact data, account data, profile data, customer relationship data and/or transaction data for the purposes of creating, targeting and sending direct marketing communications by email, SMS, post and/or fax and making contact by telephone for marketing-related purposes. The legal basis for this processing is consent OR our legitimate interests, namely promoting our business and communicating marketing messages and offers to our website visitors and service users.
• Research and analysis – We may process usage data, service data and/or transaction data for the purposes of researching and analysing the use of our website and services, as well as researching and analysing other interactions with our business. The legal basis for this processing is consent OR our legitimate interests, namely monitoring, supporting, improving and securing our website, services and business generally.
• Record keeping – We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.
• Security – We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely the protection of our website, services and business, and the protection of others.
• Insurance and risk management – We may process your personal data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
• Legal claims – We may process your personal data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
• Legal compliance and vital interests – We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.

• We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy. Information about our group of companies can be found on our listing on the Companies House website.
• We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice.
• Your personal data held in our website database will be stored on the servers of our hosting services providers.
• We may disclose specify personal data category or categories to our suppliers or subcontractors identified insofar as reasonably necessary for maintaining and troubleshooting the website.
• Financial transactions relating to our website and services are handled by our payment services providers.  We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at www.opayo.co.uk/policies.
• We may disclose contact data along with any other personal data contained in enquiries made through our website or services to one or more of those selected third party suppliers of goods and/or services identified on our website for the purpose of enabling them to contact you so that they can offer, market and sell to you relevant goods and/or services. Each such third party will act as a data controller in relation to the personal data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party’s use of your personal data.
• In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

Section 5 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

• Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
• We will retain your personal data as follows:
  • contact data will be retained for a minimum period of 24 months following the date of the most recent contact between you and us, and for a maximum period of 48 months following that date;
  • account data will be retained for a minimum period of 24 months following the date of closure of the relevant account, and for a maximum period of 48 months following that date;
  • profile data will be retained for a minimum period of 24 months following the date of deletion of the profile by you, and for a maximum period of 48 months following that date;
  • customer relationship data will be retained for a minimum period of 24 months following the date of termination of the relevant customer relationship and for a maximum period of 48 months following that date;
  • service data will be retained for a minimum period of 24 months following the date of termination of the relevant contract, and for a maximum period of 48 months following that date;
  • transaction data will be retained for a minimum period of 24 months following the date of the transaction, and for a maximum period of 48 months following that date;
  • communication data will be retained for a minimum period of 24 months following the date of the communication in question, and for a maximum period of 48 months following that date;
  • usage data will be retained for 24 months following the date of collection.
• Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

• We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.
• We will store your personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems.
• The following personal data will be stored by us in encrypted form: your name, contact information, and cardholder data.
• Data relating to your enquiries and financial transactions that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology.
• You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Section 7 lists the rights that you have under data protection law.

• Your principal rights under data protection law are:
  • the right to access – you can ask for copies of your personal data;
  • the right to rectification – you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
  • the right to erasure – you can ask us to erase your personal data;
  • the right to restrict processing – you can ask us to restrict the processing of your personal data;
  • the right to object to processing – you can object to the processing of your personal data;
  • the right to data portability – you can ask that we transfer your personal data to another organisation or to you;
  • the right to complain to a supervisory authority – you can complain about our processing of your personal data; and
  • the right to withdraw consent – to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.
• These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting the website of the Information Commissioners Office.
• You may exercise any of your rights in relation to your personal data by written notice to us
  • by post to Reynolds Funerals, Personal Data Enquiries, 27-31 High Street, Bognor Regis, West Sussex, PO21 1RR; or
  • by email to [email protected]

• Our website includes hyperlinks to, and details of, third party websites.
•  In general, we have no control over and are not responsible for, the privacy policies and practices of third parties.

• Our website and services are targeted at persons over the age of 16.
• If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.

Please let us know if the personal information that we hold about you needs to be corrected or updated. You can contact us:

• by post to Reynolds Funerals, Personal Data Enquiries, 27-31 High Street, Bognor Regis, West Sussex, PO21 1RR; or
• by email to [email protected]

• In respect of data you share when arranging a Golden Charter funeral plan through us, we do not act as a data controller; instead, we act as a data processor.
• Insofar as we act as a data processor rather than a data controller, this policy shall not apply. Our legal obligations as a data processor are instead set out in the contract between us and the relevant data controller.

• A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
• Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
• Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

We use cookies for the following purposes:

• Shopping cart
  We use cookies to maintain the state of your shopping cart as you navigate our website. Cookies used for this purpose are: cartsettings.
• Security
  We use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials and to protect our website and services generally. Cookies used for this purpose are: wordpress_logged_in,  wp-settings-1,  wpsettings-time-1, wordpress_sec, wordpress_test_cookie;
• Analysis
  We use cookies to help us to analyse the use and performance of our website and services. Cookies used for this purpose are: _ga, _gid, _gat_gtag_UA; and
• Cookie consent
  We use cookies to store your preferences in relation to the use of cookies more generally. Cookies used for this purpose are: moove_gdpr_popup.

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

Google Analytics
Google Analytics gathers information about the use of our website by means of cookies. The information gathered is used to create reports about the use of our website. You can find out more about Google’s use of information by visiting www.google.com/policies/privacy/partners and you can review Google’s privacy policy at policies.google.com/privacy. The relevant cookies are: [identify cookies].

• Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can, however, obtain up-to-date information about blocking and deleting cookies via these links:
  • Google Chrome: support.google.com/chrome/answer/95647;
  • Firefox: support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop;
  • Safari: support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac;
  • Microsoft Edge: support.microsoft.com/en-gb/help/4468242/microsoft-edge-browsing-data-and-privacy;
  • Opera: help.opera.com/en/latest/security-and-privacy/; and
  • Internet Explorer: support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies.
• Blocking all cookies will have a negative impact upon the usability of many websites.
• If you block cookies, you will not be able to use all the features on our website.

You can manage your preferences relating to the use of cookies on our website by visiting www.reynoldsfunerals.co.uk/#gdpr_cookie_modal

• We may update this policy from time to time by publishing a new version on our website.
• You should check this page occasionally to ensure you are happy with any changes to this policy.
• We may notify you of significant changes to this policy by email if you have provided one to us.

• This website is owned and operated by Reynolds Limited
• We are registered in England and Wales under registration number 00461520 and our registered office is at 27 – 31 High Street, Bognor Regis PO21 1RR
• Our principal place of business is at 31 High Street, Bognor Regis PO21 1RR.
• You can contact us:
  • by post, to the postal address given above;
  • using our website contact form;
  • by telephone, on 01243 864745 or
  • by email, using [email protected]

• We are registered as a data controller with the UK Information Commissioner’s Office.
• Our data protection registration number is Z649661X.